FREQUENTLY ASKED
QUESTIONS

Yes, we take the security and privacy of our customers very seriously. We use industry-standard encryption to protect your personal information, and we never share or sell your data.

We take several measures to protect your personal data, including using secure encryption technologies, implementing access controls, and regularly monitoring our systems for suspicious activity.

We store payment information in an encrypted format on secure servers. We do not store your payment information on our website or servers.

We do not share your personal information with third parties unless it is necessary to fulfill your order, comply with legal requirements, or provide services such as shipping or payment processing.

Yes, you can request that your personal information be deleted by contacting our customer support team. We will delete your information in accordance with our data retention policies and legal requirements.

Delivery time varies depending on your location and the shipping option you choose. Generally, orders will arrive within 5-7 business days.

Yes, you can track your order by logging into your account and viewing your order status or by using the tracking information provided in your shipping confirmation email.

Our return policy allows for returns within 10 days of purchase. Items must be unused and in their original packaging. Please see our returns page for more information.

If you need to cancel your order, please contact our customer service team within 24 hours of placing your order.

You can reach our customer support team by phone, email, or live chat during business hours.

You can place an order by selecting the items you wish to purchase, adding them to your cart, and proceeding to checkout. You'll need to provide your shipping and billing information, as well as your preferred payment method.

If you need to modify or change your order after you've placed it, please contact our customer service team as soon as possible. We'll do our best to accommodate your request if your order has not yet been shipped.

If you need to exchange an item, please contact our customer service team. We'll provide you with instructions on how to return your item and place a new order.

Our Shipment Provider is "Jeebly".

Yes, we offer international shipping to most countries. Please contact us for more information.

Shipping rates are fixed for 20 AED per shipment inside the UAE. For any International Shipment Request, a separate quota will be provided depending on the size and weight of your order, as well as your location and chosen shipping method. You can see your shipping costs during checkout before you confirm your order.

We accept payment by credit card, debit card, PayPal, and other online payment services.

Yes, we periodically offer discounts and promotions to our customers. To stay up to date on our latest offers, sign up for our newsletter or follow us on social media.